Marketing Automation That Increases Engagement & Conversions
Email marketing is most effective when it’s timely, relevant, and personalised.
However, manually sending the right message to the right customer at the right time isn’t scalable. Marketing automation solves this problem, allowing brands to engage customers based on behaviour, preferences, and past interactions.
At The Orchard Agency, we help businesses of all sizes implement advanced automation strategies that drive higher engagement and more conversions. Whether you need cart abandonment flows, post-purchase sequences, or personalised nurture/drip campaigns, we design high-performing automated workflows that save time, increase efficiency, and improve customer retention.
The average email marketing ROI is $38 for every $1 invested.
Prior to engaging your database, we perform an email audit and customer analysis to understand your buyers’ demographics, behaviours and pain points, which underpin every campaign and automated sequence that follows.


Customers are 138% more likely to shop online if they receive an email.
Database management, segmentation and list hygiene are also central to the long-term success of an email marketing strategy, which should encompass all elements of the customer lifecycle, from acquisition and activation to retention. Also, we’ll often supplement email with SMS marketing support to make sure we’re utilising all customer touchpoints for your brand.
Campaign segmentation can increase revenue by as much as 760%.
Once we get to know your brand, your goals and your audience, our strategy guides what email marketing looks like for your brand. Each campaign and sequence is then designed and written by our team of in-house creatives, all while you enjoy the fruits of our labour – an engaged database.

Marketing Automation Works Smarter, So You Don’t Have to Work Harder
Many brands still rely on one-size-fits-all email campaigns, missing opportunities to engage customers at the right time. Without automation, businesses struggle with low engagement, wasted resources, and lost revenue because their emails lack personalisation and relevance.
With behaviour-based automation, brands can send hyper-relevant emails triggered by real customer actions. Automated workflows keep your audience engaged, nurtured, and primed for conversion without requiring constant manual effort.
At The Orchard Agency, we help brands implement and optimise automation strategies, making email marketing more effective, scalable, and personalised.
Automated Emails Generate 320% More Revenue
Triggered emails outperform standard campaigns significantly. (Source: Salesforce, 2024)
Open Rates Are 70.5% Higher for Behaviour-Triggered Emails
Relevant messaging leads to better customer engagement. (Source: Campaign Monitor, 2023)
Businesses Save an Average of 6+ Hours Per Week with Email Automation
Freeing up internal resources allows for greater focus on strategy and growth. (Source: HubSpot, 2024)
What Our Clients Say
Ellus & Krue
“Many, many agencies talk the talk but fail to deliver. The Orchard is not like ‘the many’.
If you're looking for someone to get your email marketing sorted (and done beautifully) then The Orchard should be your email marketing partner of choice.”

Swiss Line Cosmetics
"The Orchard is one of the best email and design agencies you will find in Australia. They helped Swissline Cosmetics transform our email marketing and lead management and helped us drive significant e-commerce growth."

Starward Whisky
"The team at The Orchard Agency are a true extension of our business. Subject matter experts that have delivered exceptional results and brought a whole new level of knowledge into our marketing automation efforts. Highly recommend."

Veneziano Coffee Roasters
"We engaged The Orchard Agency to assist with our email marketing strategy and campaigns. Their team have provided great strategic advice, technical support and ultimately strong campaign performance for our online coffee business. They are a highly valued partner."

Make It Mine
"I have worked with the team at The Orchard Agency for a number of years now. From integration through to campaign delivery, their product and industry knowledge is second to none. They're an absolute pleasure to deal with and extremely thorough in the high level of support provided."

Edible Beauty
"The Orchard have been invaluable for email marketing support for our business. They are not only highly responsive and professional, they provide us with very effective advice and email marketing strategies. I would highly recommend their services."

Skin Matrix
"We cannot recommend The Orchard Agency highly enough, the team have helped our e-commerce email automations with highly engaging and professional and on point email designs. I love brainstorming our monthly marketing campaigns and creating new marketing opportunities that creates a more impactful customer relationship. Thanks guys!"

Light My Bricks
"The Orchard have played a massive role in helping up our digital marketing game, particularly from an email marketing perspective. From their creative, strategy and execution - they've done a bang up job helping us transform from startup to a globally recognised brand."

Daily Jocks
"Fantastic Email Marketing agency, we saw a positive return on investment within the first month of reworking our Klaviyo flows. Graphic design & copywriting of emails is very engaging and tailored to fit our audience."

Moxie
"Every time we have an interaction with The Orchard Agency, I always think to myself "where have they been all my life?!" What I appreciate most is that they not only have the tech know-how, but also stellar EDM design and copywriting capabilities that really work for our brand. Couldn't be happier!"
